Support
Something not working, a dish rated wrong, or an idea for the app? Email us. A person reads every message.
Email lactooapp@gmail.com
Frequently asked
A dish rating looks wrong. Can you fix it?
Yes. Please tell us. Recipes vary by region and by kitchen, and we would rather correct a rating than have you rely on a bad one. Email the dish name, the country, and what you found, and we will review it.
Does the label scanner send my photos anywhere?
No. Scanning runs on your phone. Camera frames and the text read from them are not uploaded by the app.
Why does Lactoo ask for location?
To work out which country you are in, so phrases and dish tips match where you are. You can skip it and pick a country yourself. Arrival alerts are a separate, optional setting.
How do I turn arrival alerts off?
Open Lactoo, go to Settings → Arrival Alerts, and switch off “Notify when I land.” You can also revoke notification or location permission in iOS Settings.
My language is missing a phrase I need.
Send it over. Tell us the language and what you were trying to say, and we will look at adding it.
Can I trust Lactoo with a severe milk allergy?
Lactoo is for travel information only. It is not a medical device. Ratings and scans can be incomplete or wrong. If you have a severe allergy, always confirm ingredients with the restaurant or the packaging, and follow the advice of your doctor.